Granola

support engineer for internal tools

In short

This is an internal IT/support engineering role managing employee devices (macOS and Windows via Fleet MDM), administering Google Workspace and SaaS tools, and handling onboarding and office IT hardware across London and SF offices. The company is a startup building tools, working in person from London five days a week. It requires MDM and Google Workspace administration experience, automation skills, and strong communication with non-technical staff.

Описание
The team builds tools for a new era of tool building.
Задачи
•Serve as the first point of contact for internal support questions in Slack and in person
•Deliver laptop onboarding sessions for new joiners and ensure they have the hardware and accounts they need
•Manage macOS and Windows devices using Fleet
•Administer Google Workspace and other SaaS tools, including accounts, permissions, and licences
•Maintain office IT hardware across the London and SF offices
•Simplify repeat tasks through automation, sensible defaults, and clear documentation
Требования
•Experience managing devices through an MDM platform; experience with platforms other than Fleet is welcome
•Experience with Google Workspace and SaaS administration
•Experience automating common tasks
•Clear communication with people of different technical backgrounds, including explaining unfamiliar setups or problems
•Enjoy helping people and making it easy to ask for help
•Excited to work in person from the London office most of the time
•Startup experience or a strong interest in the zero-to-one phase
•Value working with kind, ambitious, and pragmatic people
•Comfortable balancing incoming requests, urgent problems, and preventive work
Условия
•Compensation philosophy is to pay slightly above market on salary and above market on equity
•Relocation assistance is available for candidates moving to London
•The team spends time together in the office five days per week

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