About the Role
The L1 Technical Support & Networking Specialist is a business-essential role that serves as the frontline support for our clients, providing SaaS support.
Задачи (Responsibilities)
•Provide technical support to customers in English through various channels such as phone, chat, and email
•Support custom applications
•Document and track customer inquiries and issues in our ticketing system
•Collaborate with the Technical Support Team to escalate and resolve complex technical problems
•Ensure a high level of customer satisfaction through excellent communication and problem-solving skills
•Cross-train to support other functions within the department as business needs require
Требования (Requirements)
•Excellent English communication skills, both written and verbal
•Strong knowledge of computer hardware, Windows OS software, networking IP functions, and computer systems
•Ability to work effectively in a team and handle multiple tasks simultaneously
•Prior technical support experience is preferred
Условия (Conditions)
•Локация: Белград
•A remote work model with occasional office days
•Paid training
•Opportunity to work with a dynamic, fast-growing team
•Private health insurance
•Benefit package available to all employees (day off for a birthday, discounts with partners from different industries)
•Flexibility to work shifts in our 24/7 operation (12 pm - 8 pm / 12 am - 8 am / 4 am - 12 pm)
