About the team
The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers through a single integration. Its team supports reliable, secure, and scalable operations for operators worldwide.
Responsibilities
•Process client requests in the Jira helpdesk system
•Maintain the performance of the gaming infrastructure
•Coordinate with associated departments and partners' helpdesk systems
Requirements
•B2+ level of English
•B2+ level of Russian
•Higher, incomplete higher, or technical education is an advantage
•Work experience supporting helpdesk systems is desirable
•Будет плюсом (nice to have): second-line technical support experience
Conditions
•Work on a 2/2/3 schedule from 10 am to 10 pm (GMT+3)
•Private health insurance
•Sports benefits
•Comprehensive Mental Health Program
•Free online English lessons
•Local language courses
•Paid time off
•Maternity leave support
•Referral program rewards
•Upskilling, internal workshops, and participation in professional conferences and corporate events
