About
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.
Responsibilities
•Provide technical support as point of contact for IT for the site
•End-user desktop, laptops, office IT with smart hand support for network and servers
•Installation support for various software on end user systems and servers when required
•New users onboarding, preparing IT assets and tools
•Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock
•Executive / VIP support
•Coordination and remote hand support to backend team for Network & server smart hand support
•IP phone, Video conference support, Level 1 Multifunction Printers support
•Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications
•Supporting midrange servers
•Supporting network devices such as switches, routers, Wireless APs with the help of backend team
•Handling tickets on ServiceNow or similar ticketing system
•Troubleshooting VPN
•Application support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint
•Troubleshooting MS Windows 10
•Troubleshooting MS Office 365 issues for end-users
•Office IT Asset Management
•Coordinate external vendors when engaged for support
•Work independently and coordinate in-house IT projects
•Manage most of their time around activities involving BAUs — SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOPs and Runbooks for global team use
•Provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
•Lead the project support team
•Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination
Requirements
•3+ years' experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment
•In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access
•Knowledge & experience with ServiceNow or similar ticketing system
•Understanding of Active Directory
•Plant environment knowledge and experience
•Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS
•Self-disciplined and highly motivated
•Good decision-making skills
•Should be able to prioritise workload based on SLAs and user impact
Conditions
•Independent Contract
