GetBlock LLC

Node Support Engineer (Web3)

In short

This role administers customer blockchain nodes and platform infrastructure for a Web3/AI infrastructure company, covering troubleshooting, configuration, upgrades, resyncs, and monitoring. It works on a 2/2 rotation of 12-hour day or night shifts, collaborating with the SRE team on escalations. Candidates need at least 1 year of relevant experience, hands-on Linux skills, and knowledge of Bash, Python, JavaScript, and Nomad/Kubernetes plus monitoring tools like Zabbix or Grafana.

Location
Remote, Tbilisi, Georgia
Salary
$1,500–$2,000 gross per month
Company
Infrastructure platform building Web3 and AI infrastructure for blockchains, protocols, applications, and autonomous agent systems at global scale.
What you will do
•Diagnose and resolve technical tickets, escalating complex cases to the SRE team.
•Administer customer nodes through upgrades, resource allocation, full resyncs, configuration tuning, and optimization.
•Write configurations for new nodes and provision or decommission customer nodes.
•Monitor node synchronization, software versions, servers, and overall infrastructure health.
•Investigate incidents and help customers find effective technical solutions.
Requirements
•At least 1 year of relevant experience, with strong technical communication and problem-solving skills.
•Hands-on Linux experience, including terminal work, SSH, resource monitoring, system processes, and logs.
•Understanding of web applications and API interactions.
•Knowledge of Bash, Python, and JavaScript.
•Experience with Nomad or Kubernetes, GitLab or GitHub, and monitoring systems such as Zabbix or Grafana.
•English is the shared language of the distributed team.
Nice to have
•Experience with Git, Docker, Ansible, Prometheus, Postman, or Insomnia.
•Knowledge of Node.js and the HashiCorp ecosystem.
Culture & Benefits
•Fully remote work in a distributed international team.
•2/2 shift schedule with 12-hour day or night shifts.
•No trackers or micromanagement; ownership and independent decision-making are encouraged.
•15 days of annual leave and 10 paid sick days.
•Coworking space, AI tools compensation, development roadmap, performance bonuses, and well-being programs.

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