Описание: Andersen is a pre-IPO software development company providing full-cycle services. For over 19 years, it has helped enterprises and middle-sized firms worldwide transform their businesses by creating digital solutions with innovative technologies. Its expertise covers FinTech, Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality, eCommerce, and other industries.
Задачи:
•Provide first-line technical support to users
•Troubleshoot hardware, software, and network issues on user devices
•Install, configure, and maintain workstations, laptops, and peripherals
•Manage user accounts, access rights, and permissions, including Active Directory
•Support common business applications such as MS Office, email clients, and VPN
•Log, track, and resolve incidents and service requests in a timely manner
•Assist with onboarding and offboarding processes, including account setup and equipment provisioning
•Maintain documentation and knowledge base articles
•Ensure compliance with IT policies, security standards, and best practices
Требования:
•2+ Years of experience as a Helpdesk / Technical Support Engineer or in a similar role
•Good knowledge of Windows OS and Linux OS
•Familiarity with Active Directory, user management, and access control
•Basic knowledge of networking, including TCP/IP, DNS, and VPN
•Experience with ticketing systems such as ServiceNow or Jira Service Management
•Strong troubleshooting and problem-solving skills
•Good communication skills and a customer-oriented mindset
•Ability to prioritize tasks and handle multiple requests simultaneously
•English from Intermediate+ level and above
Условия:
•Fully remote work, office work, or a hybrid option is available
•Opportunity to change projects and develop expertise in an interesting business domain
•Professional, financial, and career growth opportunities
•Mentoring and onboarding systems for each new employee
•Opportunity to earn up to an additional 1,000 USD per month depending on expertise, included in the annual bonus, by participating in company activities
•Access to the corporate training portal
•Certification compensation, including AWS and PMP
•Referral program
•English courses
•Private health insurance and sports activity compensation
•Corporate events and benefits, including parties, pizza days, PlayStation, fruits, coffee, snacks, and movies
•Hiring locations: Azerbaijan, Kazakhstan, and Uzbekistan
