About JetBrains
JetBrains creates intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on its products to solve complex problems. Its mission is to make development teams more productive and AI adoptable at scale.
Responsibilities
•Investigate and resolve complex technical issues submitted by users worldwide
•Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams
•Collaborate with developers and QA engineers to share product feedback and drive fixes
•Create knowledge base articles, troubleshooting guides, and bug-tracker issues to help users self-serve
•Guide users in adopting new technologies, including generative AI tools in development workflows
Requirements
•Proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code
•Ability to read, write, and debug C# applications
•Practical experience investigating, troubleshooting, and supporting commercial software applications
•Understanding of generative AI applications in software development workflows
•Fluent English with strong written and verbal communication skills
•Experience with CRM systems, bug-tracking tools, or support frameworks such as Knowledge Centered Services
•Familiarity with modern IDEs and development tools across multiple platforms
•Experience onboarding and mentoring support engineers or handling escalated technical cases
•Curious to find root causes rather than workarounds
•Ability to explain complex ideas clearly and simply
•Persistence in investigating edge cases with minimal data
•User-first mindset and ability to advocate for customer needs
•Ability to work independently while staying connected with a distributed team
•Commitment to continuous learning and developing technical skills
Conditions
•Competitive base salary reflecting skills and experience; amount not specified
•Flexible work location: work from home or from the office
•Up to 30 days per year working remotely from abroad
•Extra time off
•Medical insurance allowance for the employee and family
•Access to conferences, courses, and language classes
•Relocation support
•Hot meals or a lunch allowance on workdays
•Access to professional mental health services
•On-site gym or sports club stipend
•Company-wide celebrations and team gatherings
•Some benefits may vary depending on location
