Erste Bank Polska

System analyst in Salesforce

In short

A senior System Analyst role in Salesforce at a bank's IT division, responsible for translating business requirements into Salesforce solutions and designing data models, security, and integrations (REST API, Kafka, RabbitMQ). The team works across Sales Cloud, Service Cloud, Financial Services Cloud and Experience Cloud in an Agile/Scrum setup. It requires at least 3 years of System Analyst experience, strong SQL/SOQL/UML skills, and a Salesforce Certified Administrator certificate. Hybrid work in Warsaw, with English needed for technical documentation.

About the role
Do you like it when things happen at the bank? We do too! In our IT team, we use the latest technologies to achieve this, because we are a technology company with banking services. We are a team of more than 2,000 specialists who support the bank and ensure the reliability and security of the banking system. The IT ecosystem is not only support for the products we create, but also a range of core systems, global platforms and many other processes.
Responsibilities
•Analyzing business requirements and translating them into system solutions in the Salesforce ecosystem.
•Designing and developing solutions in Salesforce (Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud).
•Modeling data and designing relationships between Salesforce objects.
•Configuring and implementing solutions based on standard Salesforce functionality.
•Designing integration architecture and integrations using REST API, Platform Events, Kafka and RabbitMQ.
•Selecting appropriate integration patterns, including synchronous and asynchronous communication.
•Working with architects, developers and business teams to define solutions.
•Creating analytical and technical documentation and modeling processes in UML.
•Preparing SOQL and SQL queries for analysis and working with data.
•Monitoring the development of the Salesforce platform and recommending best practices.
Requirements
•At least 3 years of experience as a System Analyst or in a related position.
•Practical knowledge of the Salesforce platform and its key modules.
•Experience designing data models and working with Salesforce Flows.
•Knowledge of Salesforce security mechanisms (Profiles, Permission Sets, Sharing Rules).
•Ability to design and implement system integrations.
•Experience working with event-driven architecture and technologies such as Kafka, RabbitMQ and REST API.
•Very good knowledge of UML, SQL and SOQL.
•Knowledge of at least one of the following databases: PostgreSQL, MySQL, Microsoft SQL Server or Teradata.
•Experience working in an Agile/Scrum environment.
•English good enough to work with technical documentation.
•Salesforce Certified Administrator certificate.
Nice to have
•Salesforce certifications.
•Experience in the banking industry.
•Experience working with Financial Services Cloud and Salesforce Platform Events.
•Knowledge of MuleSoft or other integration platforms.
•Knowledge of Agentforce and AI solutions in the Salesforce ecosystem.
Conditions and benefits
•Employment contract (the first contract is for 12 months).
•Hybrid work.
•Private Medicover medical care, with the option to purchase a dental package.
•A cafeteria system with points that can be exchanged for activities, for example leisure, cultural or dining activities, or a subsidy for a preschool, nursery or children's club.
•Multisport card.
•The bank's product offer and loans on employee terms.
•Wellbeing activities, for example Interest Clubs, webinars, exercise and podcasts; office initiatives such as a mobile mammography unit, preventive eyesight tests and self-defence workshops.
•A starter kit for children.
•Benefits for people with disabilities: a financial allowance for health-related expenses, two additional days of leave for employees with a mild degree of disability, and fully remote work if the nature of the job allows it.
•A platform with external and internal training, for example programming, data analysis, communication, strategic thinking and negotiation.
•An employee referral program with a cash reward for referring someone to work at the bank.

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