Deutsche Telekom

Salesforce business analyst in CRM

In short

This role is a Salesforce Business Analyst position within T Hub Poland, a department of T-Mobile Poland delivering international projects for the Deutsche Telekom Group. The job focuses on optimizing the Salesforce Sales Cloud platform, gathering and translating business requirements into user stories and technical plans, and working closely with developers and stakeholders. It requires at least 3 years of relevant experience and solid knowledge of Salesforce configuration, customization and integration. The role is fully remote and full-time.

About the Team
T Hub Poland is a dynamic, forward-looking department within T-Mobile Poland, where technology matters. It is a place where the best talent comes together to develop, prototype and implement innovative solutions in international projects for the Deutsche Telekom Group.
Responsibilities
•Optimize our Salesforce Sales Cloud platform to meet business requirements.
•Understand and solve business problems.
•Deep dive into user stories and monitor implementation from a business perspective.
•Collaborate with stakeholders to understand and define business problems.
•Conduct thorough analyses to identify gaps and opportunities for improvement within the Salesforce Sales Cloud platform.
•Engage with users to gather detailed requirements and develop comprehensive user stories.
•Translate business requirements into technical requirements and actionable plans.
•Monitor the implementation of Salesforce Sales Cloud solutions and ensure alignment with business goals.
•Work closely with developers, administrators and other team members to ensure successful project delivery.
•Maintain effective communication with stakeholders throughout the project lifecycle.
•Provide regular updates and gather feedback to ensure that solutions meet business requirements.
•Develop and maintain reports, dashboards and analyses to support business decision-making.
Requirements
•At least 3 years of experience in comparable positions.
•Sound understanding of Salesforce platform capabilities, including configuration, customization and integration management.
•Proven experience in developing and managing user stories and business requirements.
•Excellent analytical and problem-solving skills.
•Effective communication and stakeholder management skills.
•Ability to work independently and as part of a team.
Nice to have
•Salesforce certifications (e.g. Salesforce Certified Sales Cloud Consultant) are an advantage.
Conditions
Working at T Hub offers a unique and highly rewarding experience in the IT market. As a leading company in the telecommunications industry, T Hub offers not only a platform to refine technical skills, but also the opportunity to be a catalyst for innovation, working at the forefront of modern technologies, from 5G and IoT to AI, and shaping the future of connectivity. Employment contract.

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