Senior Technical Account Manager
Company: Ping Identity Corporation
About the Role
You will manage high-spend global accounts and guide multi-product integrations in multi-vendor environments. You will identify operational risks, coordinate mitigations, optimize delivery, advocate for customers, support AI-tool testing, mentor peers, lead efficiency programs, and influence product and engineering teams.
Requirements
•At least 7 years of enterprise customer-facing experience in technical account management, customer success, sales engineering, or professional services
•Experience managing global, highly complex enterprise accounts
•Knowledge of cybersecurity, Zero Trust architectures, secure cloud deployments, and identity integration
•Experience using AI productivity tools for operational efficiency, troubleshooting, and customer reporting
•Expertise in identity management, access management, and federation in multi-vendor ecosystems
•Ability to translate business requirements into technical strategies for executive audiences
•Mentorship and leadership skills
•Ability to manage sensitive, high-pressure escalations
Responsibilities
•Manage complex, high-spend global accounts
•Consult on multi-product strategies and multi-vendor integrations
•Identify operational risks and coordinate cross-functional mitigation
•Optimize delivery frameworks and operational readiness
•Advocate for customer needs while balancing the product roadmap
•Support development and testing of AI-driven tools
•Lead and mentor peers during critical escalations
•Develop training content and remove blockers for peers
•Lead programs that improve efficiency, consistency, and technical readiness
•Influence Engineering and Product teams to improve customer experience
Benefits
•Generous PTO and holiday schedule
•Parental leave
•Progressive healthcare options
•Retirement programs
•Education reimbursement
•Commuter offset for specific locations
•Employee Resource Groups
•Company and team bonding events
•Global volunteering and community initiatives
