About the Role
Claroty is a global leader in cyber-physical systems (CPS) protection. As a Technical Account Manager (TAM), you will serve as a strategic technical partner to enterprise customers, ensuring successful deployment, adoption, and ongoing value from Claroty's platform.
Responsibilities
•Partner with customers to plan, design, deploy, and configure Claroty's solutions to meet their technical and business objectives
•Serve as the primary technical point of contact for customers, owning all technical requirements
•Provide ongoing technical guidance, architecture recommendations, and optimization strategies
•Proactively identify risks, gaps, and opportunities for improvement across customer environments
•Translate customer feedback and field insights into recommendations for Product, Engineering, and Customer Success teams
•Develop technical artifacts, documentation, playbooks, and best practices
•Support escalations and complex technical scenarios with Support and R&D teams
•Drive executive-level technical conversations and present strategic roadmaps
•Travel up to 30% for on-site engagements, workshops, and strategic meetings
Requirements
•5+ years in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
•Full professional proficiency in English and German
•Deep knowledge of IT networking; experience as a Network Architect is highly beneficial
•Networking standards and protocols: TCP/IP, routing, switching, DNS, DHCP, segmentation
•Solid understanding of cybersecurity principles and secure network architecture
•Strong communication and presentation skills with technical and executive stakeholders
•Customer-centric mindset; willingness to travel up to 30%
Nice to Have
•Experience with OT environments and industrial networks
•CCNA and/or CCNP certification
Conditions
•Location: United Kingdom
•Full Time Employee, remote
•Travel up to 30%
