About the Role
You will lead and develop a team of Account Managers serving Mid-Market customers. You will manage quota and pipeline performance, engage key customer relationships, forecast results, hire and coach representatives, improve processes and tooling, and partner cross-functionally to remove blockers and drive retention and expansion.
Requirements
•At least 3 years of quota-carrying sales or account management experience as an individual contributor with a record of exceeding goals.
•New-business or cross-sell/upsell experience.
•At least 3 years building and leading account management or sales teams with a record of exceeding goals.
•Experience in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies.
•Ability to articulate contractual, technical, and financial value to customers and executive leaders.
•Experience negotiating, structuring, and executing complex agreements.
•Proficiency with Salesforce, Looker, Excel, and data analytics.
•Collaboration, influencing, communication, and presentation skills.
Responsibilities
•Lead a team of 5-8 Account Managers.
•Engage directly with key customers and top accounts.
•Manage quota performance and pipeline generation to achieve activation, retention, and expansion goals.
•Forecast and report team performance to senior leadership.
•Hire, train, and develop Account Managers.
•Coach representatives through 1:1s, call feedback, enablement sessions, and career paths.
•Refine team processes and tooling to improve efficiency.
•Partner with Sales, CX, CSM, Risk, and Product to remove blockers.
Benefits
•Flexible PTO
•Home-office equipment ordering
•Health and wellness stipend
•Intra-office travel budget
•Weekly coffee stipend
•Medical, dental, and vision insurance coverage
•One Medical annual membership
•401(k) with employer match
•Fertility HRA
•Paid parental leave
•Pet insurance
•In-office meals and refreshments
•Relocation expense coverage to New York City or San Francisco
