About the Company
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. It enables businesses to capture, convert, and retain customers at scale.
Responsibilities
•Drive revenue growth by proactively seeking new opportunities
•Own and manage the sales cycle from discovery to close, including qualification, solution presentation, negotiation, and closing
•Educate potential customers about respond.io's value
•Recommend tailored solutions based on customers' business needs and usage patterns
•Manage multiple customer relationships throughout the sales process
•Handle inbound customer inquiries about billing, legal, security, and technical concerns
•Advocate for customers by collecting feedback to support ongoing improvements, including product enhancements
•Monitor industry trends, competitive offerings, and emerging technologies to position the company's products in the market
•Take on additional tasks and responsibilities as needed to contribute to the team's success
•Collaborate with Customer Success and other teams to ensure smooth client handovers and align on client feedback and product improvements
•Develop strategic plans for targeted key accounts to expand usage, identify upsell and cross-sell opportunities, and support long-term success and client satisfaction
Requirements
•Experience in B2B SaaS sales, including success selling to mid-market accounts in the EU
•Clear, concise spoken and written communication in English and Spanish
•Passion for identifying customer needs and ensuring customer satisfaction
•An ambitious, goal-driven mindset
•Resilience in a flexible, dynamic environment
•Familiarity with solution selling or similar methodologies
Nice to Have
•A track record of closing sales deals within a B2B SaaS company
•The ability to speak French
Conditions
•Location: EU
•Highly competitive compensation package
•Flexible working environment and working hours
•Resume MUST be in English
