About the Role
You will coordinate immigration, work-authorization, relocation, and business-travel cases while keeping employees informed throughout the process. You will maintain case trackers and dashboards, build workflows and AI-enabled tools, improve self-service resources, support vendor and counsel meetings, and escalate risks or non-standard issues promptly.
Requirements
•3+ years of experience in People Operations, immigration operations, global mobility, employee lifecycle operations, or a high-detail service environment
•Process-management skills and attention to detail
•Ability to manage multiple deadlines and follow through
•Experience improving workflows with AI, automation, spreadsheets, dashboards, ticketing, or related tools
•Clear and empathetic written communication
•Discretion with sensitive employee information
•Ability to work within defined policies, recognize risk, and escalate promptly
Responsibilities
•Coordinate active immigration, work-authorization, relocation, and business-travel cases
•Maintain accurate case trackers, deadlines, documents, status updates, and handoffs
•Provide timely employee updates and route legal questions and exceptions to counsel or the Lead
•Surface at-risk cases and ensure clear ownership of next actions
•Build and maintain workflows, intake forms, templates, knowledge resources, and AI-enabled tools
•Own immigration and mobility case tracking, dashboards, reporting, operational metrics, and risk visibility
•Create approved self-service content and communication templates
•Test and document tools and automations with privacy, data-quality, and escalation controls
•Identify operational friction and recommend improvements
•Prepare case trends, SLA performance, feedback, and risks for vendor and counsel meetings
•Follow through on vendor commitments and escalate quality or deadline issues
•Keep playbooks, templates, and operational documentation current
Benefits
•Flexible PTO
•Centralized home-office equipment ordering
•Health and wellness stipend
•Budget for intra-office travel
•Weekly coffee stipend
•100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage
•One Medical annual membership
•401(k) with employer match
•Fertility HRA up to $10,000 per year
•Paid parental leave
•Pet insurance
•In-office lunch, snacks, and drinks
•Relocation expense coverage to New York City or San Francisco if needed
