SoftConstruct

head of PR and SERM in regulated markets

In short

This role leads PR and online reputation management (SERM) for VBET, a global iGaming brand with 10+ licenses, covering media relations, crisis communication, and brand partnerships across multiple markets. It's a fully remote, head-level position requiring at least 3 years of PR/communications experience specifically within the iGaming industry. The job demands strong skills in managing journalist relationships, search reputation, and overseeing external PR agencies.

About the Role
At VBET, reputation is our most valuable currency. With 10+ global licenses and a fully regulated business model, we operate at the highest tier of international standards. We are looking for a strategic Head of PR & SERM to build, protect, and amplify the VBET story across the media landscape and digital search environments.
Responsibilities
•Develop and execute a cohesive PR roadmap that strengthens VBET's credibility in both industry and mainstream media
•Build and nurture high-level relationships with journalists, editors, and key industry publications across our priority GEOs
•Monitor and manage brand presence in search results, implementing strategies to improve the share of positive mentions and sentiment
•Lead brand-led PR activations, cultural collaborations, and industry partnerships that elevate VBET beyond standard marketing
•Oversee the creation of press releases, executive interviews, and editorial placements that highlight our 10+ licenses and commitment to regulated gaming
•Proactively identify reputation risks and lead crisis communication efforts to protect the brand's integrity
•Supervise external PR agencies and reputation management vendors to ensure global alignment and ROI
Requirements
•3+ years experience in PR, communications, or reputation management
•Experience in iGaming industry
•Experience managing media relations and brand storytelling
•Strong understanding of online reputation management (SERM)
•Experience launching brand partnerships or PR-led special projects
•Experience working with PR agencies and media networks
•Ability to coordinate multi-market communications
Conditions
•The opportunity to shape the identity of a major global player in the digital marketing and iGaming space
•Opportunity to lead global brand and media operations
•Collaborative and data-driven environment

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