About the role:
Are you GAME to JOIN US and be our new Product Operations Manager? SoftConstruct is on a search for a new player to join our team. The Product Operations Manager is responsible for optimizing the product lifecycle by enhancing process efficiency, improving cross-functional communication, and ensuring data-driven decision-making across the organization and Partners.
Responsibilities:
•Design, implement, and maintain scalable processes for the entire product lifecycle, from launch and post-launch iteration (e.g., release process, feature request intake)
•Serve as the primary internal resource to the Product Management, Engineering, and Design teams, providing them with the necessary tools, documentation, and streamlined workflows to maximize their efficiency
•Act as the key operational liaison between the product team and external partners or vendors, ensuring clear communication and alignment
•Standardize and facilitate the communication of product updates, launch schedules, and strategic changes to key internal stakeholders (e.g., Sales, Marketing, Account Managers, and Executive Leadership)
•Work closely with Product Marketing and other teams to manage the operational aspects of product and feature launches, including internal training, resource preparation, and process adherence
•Help define and enforce consistent release cadences, ensuring all required steps (QA, documentation, communication) are executed properly and on time
•Proactively identify operational risks, process inefficiencies, or workflow gaps that could impact product quality or operation and propose actionable solutions
•Own and optimize the process for collecting, centralizing, and synthesizing customer and user feedback (e.g., support tickets, surveys, user interviews, feedback) to deliver actionable insights to the Product team
•Partner with Data/Analytics teams to ensure the right product usage metrics and KPIs are tracked, documented, and made accessible through standardized dashboards for data-driven decision-making
•Establish and monitor key performance indicators (KPIs) for product operational health and efficiency, reporting regularly on progress and areas for improvement
•Drive the adoption of new processes, tools, and best practices within the Product organization and among cross-functional partners
Requirements:
•Strong skills in process design, optimization, and cross-functional coordination
•Experience collaborating closely with Product, Engineering, and Design teams
•Ability to manage and standardize stakeholder communication across internal and external partners
•Familiarity with go-to-market (GTM) workflows, product launch preparation, and cross-team enablement
•Understanding of release management practices, including QA alignment, documentation flow, and rollout procedures
•Strong capability to identify operational risks and propose practical mitigation strategies
Conditions:
No conditions specified in the posting.
