RHE

Customer Service Ocean Freight

In short

This role handles operational and administrative tasks for importing and exporting ocean freight shipments, including preparing transport and customs documents and liaising directly with customers, agents, shipping lines and airlines. It is a full-time (40 hours/week) customer service position at KDS Cargo, an international freight forwarder with a team of about 30 employees. The role requires MBO level 4 education, fluent Dutch and English, MS Office knowledge, and experience with ocean freight coordination and customs matters. A certificate of good conduct (VOG) screening is part of the application process.

Function
As an energetic customer service employee, you carry out operational and administrative work related to exporting and importing ocean freight shipments. Your tasks include preparing transport documents and customs papers, and guiding transport from supplier to end recipient. You will of course also have direct contact with our customers, international agents, shipping lines and airlines.
What We Offer
We offer an ambitious work environment within a growing organization with a collegial working atmosphere and room for personal input, initiative, growth and training opportunities. You receive flexible employment conditions and a personal flex budget. The position is full-time based on 40 hours per week.
Besides a challenging job in an international environment, we offer:
•A gross monthly salary suited to the position and your work experience.
•A flexible budget that you build up monthly in addition to your salary (and have access to monthly).
•Options for the flexible budget: saving, payout, buying extra leave, purchasing (with tax advantage) education / bicycle / fitness / laptop / iPad and more.
•26 vacation days based on a full-time contract and 8% holiday pay.
•Laptop.
•Extra health days.
•Travel expense reimbursement (for distances of 5 km or more) and fully reimbursed public transport travel costs.
•A good pension scheme with Zwitserleven.
•Bonus scheme.
•Personal onboarding program with a designated buddy as guide.
•Participation in Rhenus Excellence.
•Access to the Rhenus Academy for both personal growth and development in your role.
What You Bring
Personal Profile
•MBO level 4
•Excellent command of the Dutch and English language, spoken and written
•Knowledge of MS Office
•Experience with organizing, coordinating and administratively handling ocean freight shipments
•Basic knowledge of ocean freight legislation, transport and customs matters
•Good communication and social skills
•Flexible work attitude
•Customer-oriented and administratively accurate
Applying
Send your CV and motivation explaining why you are the one to strengthen our customer service team.
A VOG (certificate of good conduct) screening is part of the application procedure.
About KDS
KDS Cargo is a high-quality international freight forwarder, specialized in providing air freight and ocean freight services worldwide. Our goal is to provide optimal service, made possible by our professional and creative team of 30 highly trained and dedicated employees. KDS Cargo is a member of the HTFN Network, which aims to achieve "the highest possible quality standard for transport and logistics services." Through this HTFN Network, we have access to local expertise worldwide and can guarantee good and fast handling.

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