Customer Service Specialist – Contractbeheer (Brussels, near Rogier metro station)
Are you administratively strong, communicatively skilled, and do you enjoy a dynamic work environment? KONE BeLux is looking for a Customer Service Specialist to strengthen our Customer Service team! In this role you are responsible for the management and processing of customer contracts, a crucial part of our service delivery.
What will you do?
•You answer questions about the correct registration of contracts and coordinate all changes during the contract term. You ensure smooth and efficient handling within reasonable timeframes.
•You provide administrative support to the sales teams and team leaders in all contract-related processes: from registration to invoicing, correctly processing specific contract instructions.
•You handle complaints smoothly and customer-focused, analyze the underlying questions, and look for sustainable solutions to increase customer satisfaction.
•You take initiative yourself and contact customers directly to clarify administrative questions about their contracts.
•You work closely with various departments and actively contribute to continuous improvement by making suggestions to make processes more efficient.
What do you bring?
•Fluent communication in Dutch (must), knowledge of French is a plus.
•Strong administrative skills and a structured approach.
•Good knowledge of MS Office; experience with SAP and Salesforce is a plus but not a must.
•Attention to detail and analytical ability, numbers don't scare you.
•Independence, courage, and initiative: you set your own priorities and are resilient to stress.
•A positive mindset: there is a solution for every problem, and you find it!
What do we offer?
•A varied and autonomous role within an international organization with a family atmosphere.
•A workplace in the heart of Brussels, in a prime location near the Rogier metro station.
•Market-conform salary supplemented with meal vouchers, group and hospitalization insurance, Bike lease, and the possibility of telework after 6 months.
•Internal mobility and growth opportunities within KONE.
•A small and close-knit team where an open and family-like working atmosphere is central.
About KONE
KONE is a leading company in innovative solutions for elevators, escalators, and automatic doors. We ensure smooth and safe movement of people in buildings and urban environments around the world. With more than 60,000 employees in more than 60 countries, we strive to create the best People Flow Experience through technology, sustainability, and customer-oriented service.
