Job Summary
IFF is a global leader in flavors, fragrances, ingredients, and Health & Biosciences. We develop sustainable innovations that elevate everyday products.
We are looking for a person to work in Customer Service, supporting order portfolio management, sales processes and customer relationships, as well as interfacing with areas such as Planning, Production and Shipping. This position is based in Taubaté and operates in a hybrid format.
Be part of a proactive, collaborative and solution-oriented team, where together we can achieve great results and generate real impact. Your potential is our inspiration.
Where You Will Make a Difference
•Generate sales orders and samples for industrial tests;
•Maintain the order portfolio and master records in SAP, including material registration;
•Issue internal documents related to complaints, performing RC, follow-up and feedback;
•Generate debits, credits and returns related to sales orders;
•Follow up on lead time with the Production, Planning and Shipping areas;
•Conduct consultations with Planning related to NW, EW and LOSSES, in addition to loading Forecast for New Wins according to quantities received via SOAP;
•Create and monitor the New Win process, update KPIs and maintain customer sites;
•Comply with and support compliance with requirements related to Food Safety programs, including HACCP, GMP and Quality Policy;
•Comply with and support compliance with Health, Safety, Environment and Quality standards.
How You Stand Out
•Currently pursuing or completed higher education;
•Intermediate English;
•Intermediate Spanish;
•Customer focus;
•Good interpersonal relationships;
•Assertive communication;
•Results orientation;
•Analytical ability.
How You Would Stand Out Even More
•Knowledge of SAP;
•Experience in a similar role.
