CW

Customer Service Officer

In short

This Customer Service Officer role involves handling incoming and outgoing customer calls, managing feedback, and performing administrative tasks in a contact centre environment for Cushman & Wakefield in Singapore. The job requires working 5 days a week including weekends, up to 44 hours, on 8-hour rotation shifts with night shift allowance. Candidates should have O' levels or above, with prior contact centre experience being an advantage.

Job Description
This role is responsible for providing top quality customer service, acting as a one-stop service across our entire product/service range.
About the Role:
•Professionally manage incoming and outgoing calls by providing accurate and consistent information.
•Ability to communicate clearly and manage customers' feedback.
•Organized and able to multi-task in fast paced environment.
•Maintain good service delivery.
•Perform administrative tasks assigned.
•Any other ad-hoc duties as assigned.
About the Work Week:
•5 days work week, includes weekend
•Up to 44 hours per week
•8-hour rotation shifts (with night shift allowance)
About You:
•Preferably O' levels and above
•Prior experience in Contact Centre environment will be an advantage
•Ability to operate in a fast-paced environment
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:
•Bonus for referring friends
•Career development and a promote from within culture
•An organisation committed to Diversity and Inclusion

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