JLL

Customer Services Officer

In short

This role manages pre-handover, takeover and handover works for new property developments, including defect rectification coordination with owners and contractors. It is posted by JLL, a global real estate and investment management services provider, for an on-site position in Hong Kong. It requires a hospitality-related degree, strong customer-facing communication skills, and fluency in both English and Chinese.

About JLL
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
Desired experience and technical skills required
•Support the Manager in supervising a team of Ambassadors for handover of new developments
•Manage and coordinate pre-handover preparation works, takeover / handover of units and follow up on defect rectification works
•Follow up of defects list, queries and complaints raised from the owners
•Coordinate with contractor in handling owner's defect rectification work
Requirements
•Degree in hospitality management or related field
•Experience in hospitality or clubhouse would be a definite advantage
•Customer-oriented, with excellent interpersonal and communication skill
•Interested to meet/talk to different kind of people, a good listener and is willing to tackle customers' needs
•Excellent command of both spoken and written English and Chinese
•Hands on PC skills
Location
On-site – Hong Kong, SAR, China

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