About the Role
Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate's recruitment journey smoother and more enjoyable. We are offering a great work experience in Lisbon, Portugal for a role as a Consulente Social Media - Italiano.
Why this role is great for your professional and personal development:
•Live in Lisbon, Portugal and embrace multicultural experiences
•Represent a global brand
•Fast-track career development opportunity
Responsibilities
•Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
•Solving problems and creating positive experiences for every customer you speak with
•Following the brand's guidelines and quality standards on every interaction
•Logging and updating customer interactions in the relevant systems
•Working closely with your team to keep improving the service you provide
Requirements
What do you need to be successful at this job?
•Fluent in Italian, good English
•Strong communication and active listening skills
•A problem-solving, can-do mindset
•Comfortable using computer systems and multitasking between tools
•Patience, empathy and a positive attitude
•Availability to work in shifts
•High school diploma or equivalent
•Clean criminal record
•B2+ English level
•Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)
What You Can Expect
•Work for one of the world's largest customer experience companies
•Access to an internal career-development program that fast-tracks you toward leadership roles
•Free comprehensive training with certification
•Private health insurance after training
•Renewable fixed-term contract
•Regular team activities: football tournaments, surf lessons, cultural events
Relocation package included:
•Flight to the Future: Covered flight expenses
•First-Class Arrival: Airport pick-up and settling assistance
•Nest in Comfort: Accommodation provided in shared apartments
•Language Safari: Complimentary Portuguese lessons
•Active & Awesome: Free sports activities (football tournaments, beach barbecues, surf lessons, cultural events)
Recruitment Process with Atlean World
•Personal Touchpoint: as soon as you apply, an expert recruiter will reach out to you for a friendly conversation about the role
•Q&A Session: recruiters answer all your questions to ensure a comprehensive understanding of the opportunity
•Making it Happen: once ready, you are connected with the client
•Ongoing Support: assistance continues throughout the recruitment process
Please note: your CV must be sent in English. To join this opportunity, you should be a resident of a country within the European Union.
