About the Role
Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate's recruitment journey smoother and more enjoyable. We are offering a great work experience in Sofia, Bulgaria for a role as a Support Experience Specialist with Lithuanian.
Responsibilities
•Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
•Solving problems and creating positive experiences for every customer you speak with
•Following the brand's guidelines and quality standards on every interaction
•Logging and updating customer interactions in the relevant systems
•Working closely with your team to keep improving the service you provide
Requirements
•Live in Sofia, Bulgaria and embrace multicultural experiences
•Represent a global brand
•Fast-track career development opportunity
•Fluent in Lithuanian, good English
•Strong communication and active listening skills
•A problem-solving, can-do mindset
•Comfortable using computer systems and multitasking between tools
•Patience, empathy and a positive attitude
•Availability to work in shifts
•Solid C1, C2 or native level in the working language
•Minimum B2 English
•Clean criminal record
•Valid work permit or European passport
What You Can Expect
•Fixed salary plus performance bonuses
•Signing or welcome bonuses depending on eligibility
•Fully paid training (2, 4 or 6 weeks depending on project)
•Choice of on-site, hybrid or fully remote-in-Bulgaria work models
Relocation Package
•For Content Moderation / Digital Trust & Safety roles: up to 21 days of hotel or shared-apartment accommodation covered, plus a €1,500 relocation bonus paid in two installments
•For other roles: flight covered up to €150, up to 21 days of accommodation, help securing an apartment in Sofia, and a €300/month gross accommodation allowance
•Football tournaments, beach barbecues, surf lessons, and cultural events
About Atlean World
Atlean World will be your recruitment partner during the whole journey:
•Personal Touchpoint: As soon as you hit "Apply," one of our expert recruiters will reach out to you to discuss the details of the role.
•Q&A Session: Our recruiters address all your queries about the opportunity.
•Making it Happen: Once you're informed and excited about the role, we get you ready for the next steps and connect you with our client.
•Ongoing Support: We remain at your service for any further questions or assistance throughout the recruitment process.
After you apply, you will receive more detailed information about the opportunities available. Please remember: your CV must be sent in English. To join this journey, you should be a resident of a country within the European Union.
