About the Role
Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries! 🌍
We are offering a great work experience in Porto, Portugal for a role as a Health Services Support Agent with Italian.
Why this role is great for your professional and personal development:
•Live in Porto, Portugal and embrace multicultural experiences
•Represent a global brand
•Fast-track career development opportunity
Responsibilities
•Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
•Solving problems and creating positive experiences for every customer you speak with
•Following the brand's guidelines and quality standards on every interaction
•Logging and updating customer interactions in the relevant systems
•Working closely with your team to keep improving the service you provide
Requirements
What do you need to be successful at this job?
•Language Maestro: Fluent in Italian, good English
•Strong communication and active listening skills
•A problem-solving, can-do mindset
•Comfortable using computer systems and multitasking between tools
•Patience, empathy and a positive attitude
•Availability to work in shifts
•Completed compulsory education (high school minimum)
•Clean criminal record
•Valid work permit or residence card for Portugal
•B2+ English level
What you can expect
•Competitive compensation with performance bonuses
•Welcome bonus
•Referral bonus for recommending friends
•Paid training and coaching
•Discounts and vouchers with partner brands
•Private health insurance after 6 months
•On-site free doctor and psychologist
•Relocation package included: your flight is on us – we'll get you safely to Portugal
•Warm welcome at the airport and help to settle in
•Comfortable accommodation in shared apartments
•Free Portuguese lessons to get you speaking like a local
•Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events
Get to know Atlean World
Atlean World will be your recruitment partner every step of the way. Think of us as your guide on this exciting journey.
Your journey with us:
•A warm welcome — The moment you apply, one of our recruiters will reach out to you. We'll have a friendly chat, walk you through the role, and make sure you feel confident about what's ahead.
•Your questions answered — Got doubts or curiosities? Ask away. Our recruiters are here to clear things up and give you a full picture of the opportunity.
•Connecting you to the right place — Once you're excited and ready, we'll prepare you for the next steps and introduce you to our client. We're the bridge between your ambition and the career you're looking for.
•Here for you, always — Our support doesn't stop with the introduction. We stay by your side throughout the process, ready to help with anything you need from clarifying details to giving guidance.
