Job Title: Customer Experience Specialist
Location: Buenos Aires, Argentina
Work model: Hybrid
About the Role
As a Customer Experience Specialist within our team, you will increase satisfaction among healthcare professionals and ensure the sales performance of a specific set of products in a given region.
Join the team that protects half a billion lives every year with next-generation science, mRNA innovation and AI-driven breakthroughs. In Vaccines, you will help drive prevention at global scale and shape the future of immunization.
About Sanofi
We are an R&D-driven biopharmaceutical company powered by AI, committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline allow us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main Responsibilities
•Manage and develop a portfolio of clients (healthcare professionals, institutions, distributors and pharmacies) in the assigned territory.
•Meet the sales, coverage and frequency targets defined for the territory.
•Communicate the value and benefits of our vaccines clearly, ethically and in line with current regulations.
•Build trusting, long-term relationships with clients and resolve their queries.
•Analyze market and sales data to prioritize actions and identify opportunities.
•Record activity in the CRM and collaborate with Marketing, Medical, Access and Operations.
•Comply with Sanofi's quality, ethics and compliance policies.
About You
•Experience: Experience in sales, customer service or account management, ideally in health or mass consumer goods.
•Soft and technical skills: Communication skills, active listening and objection handling. Results orientation and analytical capability. Proficiency with digital tools and CRM.
•Education: University, tertiary or related studies (Health Sciences, Business or other related fields).
•Languages: Conversational English (desirable).
•Availability to travel within the territory. Driver's license (desirable).
Why Choose Us
•Bring the miracles of science to life alongside a supportive, future-focused team.
•Discover endless opportunities to develop your talent and drive your career, whether through a promotion or a lateral move, locally or internationally.
•Enjoy a well-designed and thoughtful benefits package that recognizes your contribution and boosts your impact.
•Work at the forefront of AI-driven research, smart manufacturing and innovative mRNA platforms that are redefining the future of immunology.
•Help protect more than five hundred million people every year, contributing to one of the largest global vaccination efforts in the health sector.
•Develop your career with access to mentorship, international mobility programs and growth opportunities across four continents.
