What We're Looking For
Provide support to Customer Success Managers with successful execution of customer's inventory events.
•Create/maintain accurate store address lists for equipment delivery.
•Create accurate Work Orders specifying all equipment and supplies needed for each store inventory.
•Create and release inventory documentation for stores (Control IDs, Internet Passwords, Inventory Manual, Quick Start Poster).
•Release Work Orders within 10 days before the ship date.
•Create/maintain store schedule of upcoming inventories in Workcloud Inventory Visibility.
•Create/maintain accurate lists of active stores, including region/district assignments.
•Engage client re: questions/requests (missing equipment, missing supplies).
•Facilitate client change requests (rescheduled inventories, add/remove equipment).
•Follow up on late/lost shipments to customer.
•Assist Customer Success Managers with creating scanner usage reports for invoicing.
•Follow up with client on missing equipment (not returned to ZRS).
•Assist Customer Success Managers with maintaining accurate equipment forecasts for current and next year.
Minimum Qualifications
•Bachelor's degree or equivalent professional experience.
•Proven experience working effectively within a professional office environment.
•Highly proficient in Microsoft Excel (e.g., formulas, pivot tables, data organization a plus).
•Ability to work out of our Holtsville, NY office on a hybrid schedule (minimum of 3 days in-office and up to 2 days remote per week).
Preferred Qualifications
•Excellent written and verbal customer service skills.
•Direct exposure to, or experience working within, a retail or inventory management environment.
•Hands-on exposure to Gemini AI or other modern generative AI productivity tools.
•Proven ability to multitask, prioritize responsibilities, and manage time effectively.
•A quick learner who is highly adaptable and eager to master new workflows and systems.
Pay Range
$23.62 - $35.42 Hourly
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.
Benefits
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
