About the Company
Mindbox connects IT talent with technology projects for leading enterprises across Europe. It also provides consulting, engineering, and talent services to build digital solutions.
Responsibilities
•Analyze, evaluate, and document OBKYC requirements with CIB Client Services teams
•Manage implementation of solutions across onboarding and KYC renewal workflows, including data integration and orchestration
•Document business and IT process flows and deliver clear, actionable requirements
•Engage with stakeholders, provide consultation, and handle product-related queries or issues
•Support and influence product owners in prioritizing features based on global business requirements
•Identify, report, and mitigate delivery and operational risks
•Contribute to the BA team and mentor junior team members
•Drive collaboration across regional teams and global stakeholders to maintain delivery alignment
•Partner with engineering and architecture teams to anticipate and resolve design implications
•Participate in testing activities, including manual test execution
Requirements
•Extensive understanding of KYC, client onboarding, and Customer Due Diligence (CDD) processes
•Proven experience in business analysis within global banking projects
•Strong analytical and problem-solving skills; ability to capture functional and non-functional requirements as user stories
•Familiarity with development processes, prioritization methods, and software delivery cycles
•Experience in customer data integration development and large-scale system integrations
•Hands-on experience with JIRA and Confluence
•Excellent written and spoken English communication skills; ability to present and influence stakeholders
•Prior engagement in manual testing and close collaboration with engineering teams
Nice to Have
•Practical background in software development or coding practices
•Previous experience supporting global banking domains and working with multidisciplinary teams
Conditions
•Flexible cooperation model: B2B or employment contract
•Hybrid work setup with 2 days per week in the Kraków office; remote days are available depending on the client's arrangements
•Collaborative team culture with experienced professionals willing to share knowledge
•Access to training platforms and growth opportunities
•Benefits include Interpolska Health Care, Multisport card, Warta Insurance, and more
•Laptop and essential software provided
