About Solenis
Solenis is a leading global provider of water treatment, process and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, lubricants, degreasers, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of more than 23,000 professionals in >160 countries across six continents. Solenis is a 2026 Best Managed Company Gold Standard honoree.
Solenis has been recognized as a Great Place To Work® Certified™ company in China (September 2026 – September 2027).
Job Responsibilities
Responsible for achieving sales targets, maintaining customer relationships, and after-sales service for commercial laundry customers in the assigned region. Acts as a bridge connecting the market and the company, ensuring sales growth while safeguarding customer satisfaction and service reputation.
1. Sales Strategy and Performance Management (40%)
•Target achievement: Take on the company's annual/quarterly regional sales targets, formulate and execute regional market development plans, ensuring sales revenue, collection rate and other KPIs are exceeded.
•Channel and customer development: Responsible for developing and negotiating with key accounts (KA) and new end customers in the region, building a stable sales network.
•Market insight: Collect information on competitor dynamics, price fluctuations and policy changes in the region, adjust sales strategy in a timely manner, and provide improvement feedback to the company.
2. Service Delivery and Quality Control (30%)
•Service execution: Strong hands-on ability; oversee daily service for commercial laundry customers in the region, including equipment installation, commissioning, repair and maintenance after-sales work, ensuring fast service response.
•Closed-loop management: Handle customer complaints, ordering, shipping, returns and exchanges requests; formulate solutions and supervise execution to avoid escalation of negative sentiment.
•Spare parts management: Monitor inventory turnover and compliant use of spare parts and consumables in the region, reduce service costs, and ensure normal operation of customer equipment.
3. Team Building and Management (20%)
•Personnel management: Oversee the scheduling of technical specialists and other personnel in the region, establish effective communication channels, and work with relevant personnel to jointly achieve company-set goals.
•Talent pipeline development: Identify high-potential talent and improve the team's overall capability in technical negotiation and crisis handling through a mentorship system or job rotation.
4. Cross-department Collaboration (10%)
•Internal coordination: Communicate regularly with the company's internal support departments, coordinating technical support for urgent orders or difficult faults.
•Data reporting: Produce monthly regional sales and service reports, KP reports, SF reports and other operational data metrics related to sales and service.
Requirements
1. Basic Conditions
•Education: Associate degree or above; majors in chemical engineering, mechanical engineering, electronics/electrical engineering, business management or related fields preferred.
•Experience: 5+ years of sales or customer service experience, including at least 2 years of regional management experience (background in "commercial laundry sales and service" is a plus).
2. Professional Skills
•Familiar with regional market operating processes, business etiquette, and contract regulations.
•Basic financial knowledge (e.g., gross margin calculation, budget control).
•Ability to make preliminary judgments on common product faults (candidates with a technical/repair background transitioning to sales or service are especially favored).
3. Core Soft Skills
•Strong stress tolerance and multitasking: Able to handle the pressure of sales sprints and the anxiety of sudden customer complaints simultaneously.
•Communication and negotiation: Able to appeal to customers emotionally while convincing internal teams with reason.
•Data analysis: Proficient in using Excel or BI tools for sales funnel analysis and service efficiency analysis.
4. Other
•Able to adapt to frequent short-term business trips within the assigned region (e.g., 3-4 days per week at customer sites or offices).
•Holders of a driver's license and own vehicle in specific regions/cities preferred.
