Solenis

Technical Customer Support Associate I

In short

This role provides pre-sales technical support, helping the sales team with bid proposals and identifying sales opportunities with existing customers. It involves installing and demonstrating products at customer sites and collaborating with sales to recommend solutions matching customer needs. The position requires maintaining up-to-date knowledge of the company's and competitors' products and services.

Responsibilities

•Provides pre-sales technical expertise to the sales team and customers during the sales process

•Provides technical input into bid proposals, projects and technical documents within the sales process and identifies additional sales opportunities with existing customers

•Installs and demonstrates the organization's products at customer sites

•Collaborates with sales teams to develop and recommend products and services to meet customers' requirements

•Maintains up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services

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