Job Title
Account Coordinator
Duration: 10 month Fixed term Contract
Team: Corporate Payment Systems (CPS) Bankcard Operations Europe
Overview
Elavon Bankcard Operations delivers a comprehensive suite of corporate payment solutions, including commercial credit cards, purchasing cards, and automated payables, enabling large corporate clients to effectively manage, control, and optimise their employee spend.
We are currently seeking a dynamic, motivated and results-driven Account Coordinator to join our high-performing support team. This role is critical in ensuring the ongoing success of our corporate card programmes and delivering an exceptional client experience.
Duties & Responsibilities
•Provide ongoing support to Commercial Program Administrators, enabling effective management, control and optimisation of their credit card programs
•Ensure timely, professional and effective resolution of customer queries and complex issues, applying a strong sense of urgency and customer focus
•Promote best-practice standards and ensure operational processes are robust, efficient, and consistently applied
•Drive continued program usage and spend through proactive engagement and value-added support
•Support accounting, reconciliation and optimisation activities, while identifying opportunities to upsell more efficient and relevant products
•Analyse client program reporting requirements, ensuring insights and outputs are aligned with client needs and business objectives
•Liaise with third-party service providers to ensure seamless delivery and an exceptional end-to-end customer experience
•Identify, recommend and implement process improvements to enhance efficiency, accuracy and overall service quality
Requirements
•Minimum of 2 years' experience in a customer service, account management or customer-facing role
•Fluent in English, both written and spoken. Additional European languages are a strong advantage
•Demonstrated strong time management and prioritisation skills, with the ability to meet deadlines consistently
•Self-motivated and proactive, capable of managing workload independently and prioritising competing demands
•Previous experience in the financial services, credit card, or payments sector
•Proven ability to work effectively under pressure in a fast-paced environment
Location Expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
