Job Summary
The Quality Assurance Analyst reviews AP/AR transactions and supporting documentation to assess accuracy, completeness, and adherence to established procedures and internal controls. The role documents exceptions, analyzes quality trends, supports root cause analysis and corrective actions, and provides reporting to strengthen process quality and consistency.
Job Responsibilities
•Quality Assurance Reviews - Conduct transaction reviews using approved sampling methods, checklists, and quality standards. Verify the accuracy, completeness, supporting documentation, and required approvals of transactions within the assigned scope.
•Financial Management and Control - Assess adherence to established financial procedures and internal controls. Identify control gaps and transaction exceptions, and escalate significant or recurring issues through the appropriate channels.
•Data Collection and Analysis - Validate review data, classify exceptions consistently, and analyze error patterns and quality trends. Calculate quality metrics using approved definitions and reconcile reported results to supporting records.
•Root Cause Analysis and Corrective Actions - Support process owners in identifying the underlying causes of exceptions. Track agreed corrective and preventive actions, follow up on outstanding items, and validate completion evidence within the assigned scope.
•Quality Reporting - Prepare accurate and timely quality reports summarizing review coverage, findings, recurring issues, and action status. Communicate factual, evidence-based findings to relevant stakeholders.
•Stakeholder Coordination and Internal Communications - Coordinate with AP/AR teams, process owners, and internal stakeholders to clarify requirements, resolve review queries, and communicate exceptions professionally and objectively.
•Quality Calibration and Process Improvement - Participate in calibration sessions to promote consistent application of review criteria. Recommend improvements to checklists, procedures, and workflows based on documented findings, and support testing of approved process or system changes.
•Data and Document Management - Maintain complete, traceable review records, supporting evidence, and action trackers. Handle financial and business information in accordance with applicable confidentiality, access, and record-retention requirements.
Qualifications
•Bachelor's degree holder in Accountancy or Finance
•At least 2 years of related working experience
•Experience working in a multinational company is an advantage
•Proficiency in Oracle, MS Office, Word, and Excel
•Must have knowledge of accounting and related principles and standards, some experience in the use of accounting systems
•Strong written and verbal communication skills
•Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
