What We're Looking For
Contributes to the research, documentation, and continuous improvement of digital support customer experiences within Zebra's Support and Services organization. Supports the experience team across UX research, usability testing, and journey analysis, developing foundational skills in experience design, AI-powered tooling, and customer insight in a B2B technology environment.
Key Responsibilities
•Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.
•Support documentation of research findings, customer journey observations, and usability testing outcomes.
•Contribute to the compilation and basic analysis of digital engagement data and user feedback.
•Assist in maintaining UX documentation repositories and research finding libraries.
•Collaborate with intermediate and senior specialists on experience improvement tasks as directed.
•Develop foundational knowledge in UX principles, journey mapping, digital analytics, accessibility standards, and AI-powered design tools.
Required Qualifications
•Bachelor's degree in UX Design, Psychology, Information Technology, Communications, or related field.
•0-2 years of experience in UX, digital experience, or customer research; internship or project experience accepted.
•Basic understanding of user research concepts and design principles.
•Awareness of AI-powered tools and their growing role in UX research, design iteration, and experience personalization.
•Strong written communication and organizational skills.
•Eagerness to learn and develop in UX design and digital customer experience.
Benefits
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
