Job Description
Lyreco is a total supplier in the B2B market for office and workplace solutions, from paper and ink cartridges to catering & hygiene and personal protective equipment (PPE).
We are an international company, active in 42 countries, spread across 4 continents, and market leader in the Benelux.
To strengthen the Safety/PPE business unit in Berchem, we are looking for a Customer Service Advisor - Front Office.
Customer Service Advisor - Front Office (PPE)
You have an important role in customer relationship management and are responsible for correctly handling sales agreements.
You take care of communication with customers about products and services, based on agreements established by the account manager. You draw up quotations according to the needs of the customer, you guide the customer through the entire process and assist them with advice and support.
You support the account managers in the development and discussion of projects and make a difference through your contribution.
You inform your customers about (technical specifications of) PPE products, take initiatives in sales, and detect new sales opportunities.
You work closely with the Account Managers and other departments within the organization to jointly achieve the objectives within the PPE product category.
You take care of regular reporting on customer and prospect developments.
Who is Lyreco looking for?
•You have a commercial mindset and are customer-oriented.
•You are administratively strong, think solution-oriented, are a whiz at organizing your work, and are eager to learn.
•You have strong communication skills and an enthusiastic personality.
•Preferably you have gained experience in the PPE sector (personal protective equipment). If not, you have a clear interest and eagerness to learn about it.
•You have a good command of Dutch and French, both spoken and written.
•You work fluently with Microsoft Office programs (Word, Excel, Outlook). Knowledge of SAP is a definite plus.
•You have relevant work experience (customer service front office, commercial inside sales, PPE).
What does Lyreco offer you?
First of all, a professional organization and an enthusiastic team that will welcome you with open arms!
And...
•An attractive and market-conform salary package;
•A good onboarding process, including training, in which you build a solid foundation for performing your role;
•Your ambitions are central to us, and we want to help you achieve them by offering various training/education programs.
•Fringe benefits such as meal vouchers, group and hospitalization insurance; 20 statutory vacation days with the possibility of accumulating 7 extra-legal leave days.
