About the role
Maylis, Customer Service Manager at Lyreco France, is looking for a Customer Service Representative (M/F) on a 6-month fixed-term contract (CDD) in Valenciennes (59), due to business growth.
Your missions
•You will manage "after-sales" cases related to product disputes, deliveries, and outstanding deliveries.
•You will interact with and coordinate all stakeholders (logistics, marketing, etc.)
•You may also be called upon to work across the full range of customer service activities.
•You will take part in improving processes.
You are
•Experienced in a first customer relations role, friendly, versatile and determined.
•Comfortable with SAP and show good analytical skills in a digitalized environment.
•Equipped with excellent written and oral communication skills, particularly on the phone.
•Able to demonstrate strong analytical capability and take a step back to quickly identify suitable solutions.
•Customer-oriented, attentive, able to adapt and respond effectively to needs and objections.
Who we are
Lyreco is an international company with 2000 employees in France. We are a leader in the distribution of products and services for the work environment. Our values — passion, excellence, respect, agility — translate into a friendly work environment and strong CSR commitments.
Lyreco is a signatory of the Diversity Charter. We commit to recognizing and valuing every talent. Every profile counts, and so does yours. Joining Lyreco means joining a team that reflects society in all its richness. We encourage all applications, ensuring fair and non-discriminatory recruitment.
Why join us?
•Gross annual salary: €23,700
•A profit-sharing and incentive bonus, annual bonus, PEE (employee savings plan), CSE benefits, RTT (reduced working time days)
•Work-life balance initiatives (concierge service, company restaurant, sports association, company daycare, carpooling platform)
•Lyreco is certified Top Employer 2025 for the fourteenth consecutive year
Our recruitment process
•A first phone call with Nathanaelle, recruitment officer.
•An interview with the manager and Nathanaëlle.
