Tasks
We are seeking a Customer Service Representative to join our Commercial team on a fixed-term contract for 12 months, in an onsite-to-hybrid role (1 day/week in the office). The successful candidate will be responsible for managing customer accounts, ensuring complete order fulfillment, and advocating for customer requirements to enhance satisfaction and operational responsiveness. This role is essential in maintaining accurate records and proactively communicating supply chain solutions.
•Manage customer accounts with regard to order processing, order tracking, delivery schedules, and complete order fulfillment.
•Utilize computer systems to document customer inquiries and maintain accurate records of order status and progress.
•Address and resolve customer complaints in a professional and diplomatic manner.
•Identify and implement service improvement initiatives to enhance customer satisfaction and operational responsiveness.
•Communicate supply chain challenges proactively and present viable alternative solutions to customers.
Requirements
•Minimum 2 years of professional experience in customer service or a related discipline, ideally in the textile industry.
•Proficiency in Turkish and English, with strong written and verbal communication abilities.
•Demonstrated excellence in data entry and organizational skills.
•Ability to effectively prioritize and manage multiple concurrent tasks and issues.
Conditions
Financial & Health Benefits: We offer Health insurance and various allowances such as Social, Meal, Holiday, Transportation, and Heating allowances, as well as a meal card (or meal voucher).
Time Off & Vacation: Enjoy a minimum of 16 days of Annual Leave (increases with seniority), and we also provide special paid leaves for important life events.
Continuous Development: We invest in your growth, offering personalized development plans, access to language courses, and a variety of in-house training.
Flexible Working & Well-being: Hybrid work options (applicable for most roles).
Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. At Avery Dennison, we work with the biggest brands in the apparel industry. Our Istanbul site, founded in 2007, is a collaborative and dynamic environment that supports our Apparel Solutions division and employs over 50 talented individuals. Key functions at this site include Customer Service, Finance, Sales and Global Product Development, offering diverse career paths and opportunities for growth.
