About
COLIBRIX ONE builds AI-powered payment technologies for Payment Service Providers, Electronic Money Institutions, and neobanks across the EU and the UK. Its solutions include global card processing, digital wallet infrastructure, cross-border merchant accounts, alternative payment methods, and corporate accounts.
Responsibilities
•Provide technical support to internal teams and partners on system monitoring and service stability
•Maintain and use Prometheus, Grafana, Loki, and Alertmanager
•Log, analyze, categorize, and escalate incidents in Jira Service Management
•Develop and maintain small automation tools, such as Python scripts and Telegram, Slack, or Jira bots
•Administer Linux servers, including logs, access control, services, and cron jobs
•Document recurring issues and solutions in Confluence
•Work with REST APIs to integrate third-party systems
•Participate in a 24/7 shift rotation, including nights and weekends
Requirements
•1+ years of experience in technical support, operations, or system administration
•Strong command of the Linux CLI, logs, services, file permissions, and networking
•Experience with monitoring and alerting systems
•Understanding of incident and problem management, including ITIL or Jira workflows
•Basic Python scripting skills
•Understanding of REST APIs
•Excellent written and verbal communication skills in English and Russian
•Willingness to work in a shift-based environment, including on-call
•Attention to detail and ability to explain complex technical concepts in simple terms
Nice to have
•Experience with Telegram, Slack, or Jira bots
•Experience in FinTech, acquiring, or payment systems
•Familiarity with Docker, CI/CD, or centralized logging systems such as ELK or Jaeger
•Hands-on contributions to automation or monitoring in production environments
Conditions
•Competitive salary and benefits package
•Flexible work arrangements to support work-life balance
•24/7 shift rotation, including nights and weekends
