About the Company
COLIBRIX ONE builds AI-powered payment technologies for Payment Service Providers, Electronic Money Institutions, and neobanks across the EU and the UK. Its financial solutions include global card processing, digital wallet infrastructure, cross-border merchant accounts, alternative payment methods, and corporate accounts for legal entities.
Responsibilities
•Plan, organize, and manage the customer service department
•Take ownership of the department's KPIs and ensure targets are met
•Implement and maintain standardized customer service processes and instructions
•Ensure effective handling of customer inquiries and complaints
•Monitor service quality and develop improvement proposals
•Analyze customer service performance indicators and prepare management reports
•Collaborate with other departments to improve the customer experience
•Participate in introducing new services, products, or solutions from the customer service perspective
•Contribute to attracting new customers and growing the client base
Requirements
•Higher education, preferably in management, business administration, or communications
•At least 2–3 years of customer service experience, including in a managerial position
•Proficiency with customer service systems (CRM) and office software
•Ability to analyze data and make well-founded decisions
•Excellent communication, organizational, and problem-solving skills
•Strong orientation toward results and customer needs
•Excellent command of English
Will be a plus: other languages
Conditions
•Competitive salary and benefits package
•Opportunity to shape the future of fintech solutions within a growing company
•Collaborative, horizontal team structure that values expertise and ideas
•Continuous learning and development opportunities
