SayGames

support engineer in game publishing

In short

Support engineer / system administrator role at SayGames, a top-3 mobile game publisher, based in the Warsaw office. The job covers Service Desk support, Atlassian Cloud (Jira/Confluence) administration, server and network infrastructure, and workstation setup for new employees. Requires at least 2 years of sysadmin experience, solid Windows/Linux/macOS administration skills, networking knowledge, and hands-on Jira Cloud administration experience.

О компании
SayGames is a data-driven game publisher with a portfolio of more than 200 games and over 8 billion downloads. Its approach has made it one of the top three publishers worldwide.
Задачи
•Monitor the health and availability of company systems and services
•Provide technical support to employees with hardware and software issues
•Handle Service Desk requests end-to-end, including logging, analyzing, and resolving tickets
•Manage user accounts and access to email, domains, and internal services
•Administer the company's Atlassian Cloud stack, including Jira and Confluence projects, workflows, permissions, and automation rules
•Administer the company's server infrastructure and network equipment
•Set up and configure workstations for new employees
•Install and maintain standard software
Требования
•At least 2 years of experience as a system administrator or in a similar role
•Solid knowledge of Windows, Linux, and macOS administration
•Understanding of networking (TCP/IP), including local network configuration, routing, and VPN
•Experience administering Jira Cloud, including project configuration, workflows, permission schemes, and automation
•Strong troubleshooting skills and the ability to find solutions independently
Nice to have:
•User and access management via Atlassian admin (SSO/SCIM)
•Monitoring systems such as Zabbix or Prometheus
•Docker and CI/CD tools
•Scripting with Bash, PowerShell, Python, or Go
•SQL (MySQL)
Условия
•Full-time office format in the company's Warsaw office
•Flexible schedule, provided the employee stays in touch with the team and completes work on time
•Free English and Polish or Greek courses
•Reimbursement for conferences and courses
•Medical insurance for the employee and their family
•Sports allowance
•Top-tier equipment provided
•Workations and team events in Cyprus

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