Specjalista ds. Obsługi Klienta (m/f/d)
Location: Komorów near Warsaw
Work model: hybrid – alternating 5 days from the office / 5 days from home
Working hours: shift system 8:00–16:00 or 9:00–17:00
Join the Lyreco team and support our business clients in their daily cooperation. In this role you will be responsible for comprehensive order handling, customer contact, and cooperation with other teams in the organization.
Your responsibilities
•Receiving and registering customer orders in the system in accordance with applicable procedures and commercial terms
•Ongoing service of business customers via available communication channels, electronic platforms and CRM tools
•Providing customers with information and support regarding products, orders and service processes
•Handling inquiries, complaints and returns, ensuring efficient resolution of reported issues
•Maintaining the accuracy, completeness and up-to-dateness of customer data in the systems
•Monitoring order fulfillment and removing blocks in accordance with applicable procedures and granted permissions
•Cooperating with sales, logistics, accounting and finance teams to ensure smooth customer service
•Recording actions taken and maintaining documentation in accordance with internal standards
Our requirements
•Experience in customer service, B2B environment experience is a plus
•Very good communication skills and a professional customer-service attitude
•Ease of working with IT systems and readiness to use several tools simultaneously
•Accuracy and attention to data quality and correctness
•Good work organization and ability to set priorities
•Problem-solving skills and ability to respond efficiently to customer needs
•Ability to cooperate with different teams in the organization
•Responsibility, independence and timeliness
We offer
•Employment contract, timely salary and a bonus system
•Hybrid work model – alternating 5 days from the office / 5 days from home
•Shift work, hours 8:00–16:00 or 9:00–17:00
•Compensa private medical care package for 1 PLN
•Group life insurance for 1 PLN
•MultiSport card
•Onboarding and on-the-job training
•Funding for training, courses, studies and language learning
•Laptop and necessary work tools
•MyBenefits and Loyal Me Now benefit programs
•Paid employee referral program
•Discounts on Lyreco products
•Subsidized canteen meals
•Free employee transport on selected routes
•Free parking
•Starter package for employees' newborn children
•Company events and team-building meetings
•Fruit Tuesdays
