About Fiserv
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
Job Title: Customer Service Specialist
Working in our Contact Center you will be responsible for providing phone support to our customers.
Your responsibilities:
•Support customers within Polcard from Fiserv processes and services;
•Service banks, cardholders, and points accepting payment cards;
•Communicate with customers (email and phone) and handle their inquiries;
•Maintain the highest standards of work and customer satisfaction.
Our requirements:
•Customer-oriented attitude – we will teach you the rest;
•Willingness to maintain the highest level of service quality. Our consultants achieve the best ratings from our clients and we are proud of it;
•Good knowledge of English and very good knowledge of Polish;
•Availability for shift work, including night shifts and weekends – we work when our clients need us;
•High standard of spoken and written language, impeccable diction;
•Flexibility and willingness for continuous development. We change for our clients;
•Interest or experience in the fintech area or in customer service/helpdesk is welcome.
We offer:
•Employment based on an employment contract (umowa o pracę);
•Compensation adequate to experience;
•Work in a friendly and open environment, in an office close to the center;
•After the training period and meeting technical and quality criteria, the possibility of moving to hybrid work mode;
•Professional development opportunities in an international organization – we offer a range of positions through internal recruitment;
•The opportunity to learn how the payment and banking services market works at a globally operating company;
•An attractive employee benefits package – private medical care, Multisport card, vacation funding, life insurance, meal subsidies, parking spaces.
