About the Role
As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way. To lead and develop a team of Renewal Sales Specialists focused on customer retention, renewal readiness, customer engagement, and lifecycle management activities. The role is responsible for driving team performance, supporting partners throughout the customer lifecycle, and ensuring successful renewal outcomes while identifying opportunities for customer growth and expansion.
Responsibilities
•Lead, coach, and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
•Set clear objectives, KPIs, and development plans, supported by regular coaching and performance reviews.
•Create a positive and high-performing team culture through training, recognition, and continuous development.
•Drive customer engagement strategies that improve adoption, retention, and renewal outcomes.
•Ensure timely and proactive management of upcoming renewal opportunities.
•Support the team in identifying risks, retention opportunities, and customer growth potential.
•Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize customer lifetime value.
•Monitor renewal pipelines and provide accurate forecasting and performance reporting.
•Promote the adoption of Customer Lifecycle Services and lifecycle best practices.
•Identify opportunities for expansion and increased customer value within existing accounts.
•Attend customer, partner, and internal meetings to strengthen relationships and drive successful outcomes.
Requirements
•Experience leading customer success, renewals, account management, or retention teams.
•Knowledge of customer adoption, engagement, expansion, and renewal best practices.
•Proven ability to drive team performance and deliver measurable business results.
•Strong communication, coaching, and stakeholder management skills.
•Experience managing pipelines, forecasting, and performance metrics.
•Ability to motivate, develop, and lead teams in a fast-paced environment.
•Strong analytical and problem-solving capabilities.
•Understanding of partner-led customer engagement models and customer lifecycle methodologies.
•IT industry experience, ideally within cloud, software, subscriptions, or technology solutions.
•Professional proficiency in English is required.
Nice to have
•2-3 years of experience in a Team Leader, Supervisor, or Management role preferred.
•Experience working in international or multicultural environments is an advantage.
Conditions / Benefits
•Hybrid work model: partial remote work per week to combine flexibility with in-person collaboration.
•Life insurance: coverage with Generali for greater peace of mind and protection.
•Private health insurance: coverage with Cigna, 100% company-funded for the employee.
•Flexible compensation: access to meal vouchers, public transport, childcare, and training to optimize your compensation package.
•Free tax advisory: service with TaxDown for income tax filing and support with tax and legal matters.
•Continuous learning: unlimited access to LinkedIn Learning for ongoing professional development.
•Wellbeing program (Leap Program): personalized coaching support, including professional guidance and personal/psychological wellbeing.
•Financial benefits: partnership with Bankinter offering preferential conditions on mortgages and payroll direct deposit.
•Wellhub (Gympass): flat rate from €14/month to access a wide network of gyms and sports activities.
•Exclusive discounts: access to multiple platforms offering discounts on products and services.
•Great Place to Work certification obtained annually since 2023, reflecting the company's commitment to a healthy and positive work environment.
•Programs tailored to the employee's country to best accommodate their lifestyle.
•Formal programs on leadership and professional development, plus on-demand courses.
•Seminars, events, and a global Life Empowerment Assistance Program for financial, physical, and mental well-being.
•Onboarding program to network with new co-workers within the first 30 days.
•Internal, peer-led inclusive communities and activities, including business resource groups and local volunteering events.
