Line of Service
Advisory
Industry/Sector
CM X-Sector
Specialism
Salesforce
Management Level
Senior Manager
Role Overview
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.
As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.
Responsibilities
•Lead business development across the commercial, driving revenue growth aligned to PwC's CSX priorities
•Identify and qualify new opportunities through proactive market engagement, client networking, and alliance collaboration
•Develop compelling client propositions and value narratives to differentiate PwC
•Understand client priorities, funding models, and strategic challenges to anticipate opportunities
•Lead and manage pursuit teams to create winning proposals and presentations
•Partner with PwC leadership to shape long-term account growth strategies and joint pursuit plans
•Work with PwC's strategic alliances (e.g., Salesforce) to co-create and sell joint solutions
•Align pursuits with alliance GTM strategies, CSX offerings and growth plays, ensure opportunity registration, co-funding, and governance compliance
•Support leadership in quarterly business planning, sales forecasting, and resource planning
•Contribute to a high-energy, growth-oriented sales culture across the CSX commercial teams
About the Team
Our CSX Commercial team at PwC consulting helps organizations design, improve, and transform how they engage with customers and clients. We work with organisations and corporate clients across multiple industries to design customer strategies, transform operating models, and deliver business change.
As a Sales Exec within CSX, you will be at the forefront of origination and business growth, focusing on identifying, shaping, and winning major transformation opportunities. You will lead responses to bids and competitive procurements, leveraging your knowledge and experience across non regulated industry verticals. This role is ideal for a commercially minded, relationship-driven sales leader who thrives on generating new business, navigating procurement landscapes, and converting opportunities into impactful customer outcomes.
Requirements
•Proven track record of sales origination and deal closure in consulting, technology, or public-sector markets
•Strong network across commercial sectors
•Skilled in relationship-led selling, opportunity shaping, and executive engagement
•Excellent communication, persuasion, and storytelling skills
•Confident operating with senior stakeholders and alliance partners
•Experience with alliance-based selling
•Understanding of customer experience, CRM, Agentic and customer transformation solutions
•Salesforce Certified Sales Representative, Adobe, or AWS Partner Accreditation (desirable)
•At least 36 months of relevant experience
•Available for up to 60% travel
Skills
Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation (+28 more)
Education
Degree and/or field of study not specified.
Visa Sponsorship
Not available.
Government Clearance
Not required.
Benefits
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
