FullFlat

Sales & Customer Support Manager

In short

This is a fully remote sales and customer support role for FullFlat, a company providing complete apartment furnishing solutions in the UAE. The job involves handling inbound and outbound client communication, cold calling, follow-ups, quotations, invoices, and upselling, with deal management in Bitrix24 CRM. It requires C1–C2 English, prior sales/customer support experience, CRM proficiency, and strong negotiation skills, with Russian language as a plus.

Location
Fully remote, from anywhere in the world
Salary
$700 per month fixed salary, plus performance-based sales commission; average monthly income is $1,000+
Company
FullFlat provides complete furnishing solutions for empty apartments in the UAE, including furniture, lighting, decor, accessories, and home essentials.
What you will do
•Communicate with clients through phone, WhatsApp, email, and CRM in English.
•Process inbound leads and inquiries, conduct outbound outreach, and perform cold calls and follow-ups.
•Support existing clients throughout the sales and project process.
•Prepare quotations, commercial offers, and invoices.
•Upsell additional products and services to increase average order value.
•Manage deals, tasks, and payments in Bitrix24 while coordinating with design and operations teams.
Requirements
•Excellent English at C1–C2 level is mandatory.
•Experience in sales, customer support, account management, or business development.
•Experience with CRM systems; Bitrix24 experience is an advantage.
•Confident communication, objection handling, negotiation, and trust-building skills.
•Comfort with high-volume calls, daily outreach, cold calling, and follow-ups.
•Self-discipline, independence, and a customer-oriented mindset in a remote environment.
Nice to have
•Russian language proficiency.
Culture & Benefits
•Fully remote work from anywhere in the world.
•Full-time Monday–Friday schedule, 5/2.
•Training on products, CRM, and sales processes.
•Performance-based commission and opportunities for higher earnings based on results.
•International team and career growth opportunities.

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