About Qonto
Qonto provides SMEs with a finance workspace centered on banking and complemented by financial tools. It serves over 750,000 customers across 8 European countries.
Responsibilities
•Guide entrepreneurs and investors by email and chat through company creation, capital deposits, and capital increases
•Investigate complex cases, keep customers informed, and coordinate with notaries, accountants, and internal teams until requests are resolved
•Identify recurring customer pain points and work with Product, Tech, Compliance, and AML teams to address root causes
•Improve FAQs, response templates, and internal procedures, and share feedback with KYC/KYB and Product teams to simplify the customer journey
Requirements
•Initial experience in a customer-facing role and an interest in helping people find solutions
•Fluent French and English, with strong writing skills to explain complex steps clearly and reassure customers
•Curiosity, sound judgment, careful investigation, and the ability to know when to involve a specialist
•Ability to manage competing priorities, attention to detail, follow-through, and respect for established procedures
•Collaborative mindset, open knowledge-sharing, and ability to work across teams to turn customer needs into practical improvements
Nice to have
•Experience in fintech, SaaS, or financial services
Conditions
No conditions stated in the posting.
