About the company
Exinity provides online trading and leveraged trading services to retail clients, giving them access to equity, commodity, and FX markets. Its brands include FXTM and Nemo.
Responsibilities
•Manage qualified leads from Marketing and Partnerships, contact them within agreed service levels, and guide prospective clients through onboarding and initial funding
•Address routine objections and conversion blockers, coordinating with relevant teams when additional support is needed
•Meet individual activation, funding, and conversion targets while maintaining a client-first approach
•Build trusted relationships with assigned clients through regular, personalised engagement across approved voice, social, and digital channels
•Understand clients' trading needs and objectives, inform them about relevant product or service developments, and provide relationship support
•Identify inactive or at-risk clients and support retention or reactivation activity
•Gather client feedback, needs, and concerns, and coordinate timely resolution of issues or complaints
•Meet individual KPIs for revenue, deposits, conversion, activity, and other agreed commercial measures
•Grow client value through product education, account engagement, and value-based upselling or cross-selling within approved commercial parameters
•Explain promotions, account benefits, and commercial offerings, escalating requests or exceptions outside delegated authority
•Use CRM data, reports, action items, and business insights to prioritise activity and improve portfolio outcomes
•Maintain knowledge of FX/CFD products, trading terminology, account types, the company's offering, and financial markets
•Monitor economic indicators, central-bank decisions, and market events, and explain relevant information to clients within approved regulatory and company frameworks
•Maintain accurate CRM records and provide individual performance updates or reports when required
•Follow compliance, security, conduct, and client-communication requirements, escalating potential risks, customer issues, and commercial exceptions
Requirements
•3–4 years of relevant experience in relationship management, sales, or client-facing commercial roles
•Fluent spoken and written English and Russian
•Ability to manage client relationships, convert opportunities, and meet individual commercial KPIs such as revenue, deposits, activation, or trading activity
•Strong working knowledge of FX/CFD markets, currency pairs, trading concepts, and factors influencing market activity
•Confident use of CRM systems, sales reporting tools, and MS Office; ability to maintain accurate client and performance data
•Ability to interpret client and performance information, identify opportunities, and use data to prioritise relationship activity
•Strong consultative selling and relationship-building skills, with a value-based approach to client growth, retention, and service
•Excellent verbal and written communication skills; ability to explain information clearly and adapt communication across clients and cultures
•Commercial awareness and a target-driven approach, with sound judgement and adherence to regulatory, compliance, and conduct requirements
•Strong problem-solving, prioritisation, and organisational skills; ability to manage multiple client needs in a fast-paced environment
•Proactive, self-motivated, collaborative, and willing to take ownership of outcomes, with a continuous-learning mindset
Nice to have
•A university degree or equivalent in Business, Finance, Economics, or a related field
•Experience covering the relevant language market or client segment within a CFD/FX brokerage
•Knowledge of MetaTrader or comparable client trading platforms
•Additional language capability relevant to the company's client markets
Conditions
No conditions stated in the vacancy.
