About Axon
Axon develops an ecosystem of devices and cloud software focused on public safety and justice. Its products and solutions support public safety and adjacent sectors.
Responsibilities
•Become the dedicated technical expert across the Axon ecosystem and maintain deep knowledge of current and expanding product deployments
•Serve as a technical liaison between Axon, customers, and strategic delivery partners
•Follow up on customer requests
•Support existing customers in collaboration with the sales team
•Manage tickets and RMAs, working with internal teams from issue identification through the full adoption lifecycle
•Coordinate and schedule regular calls with existing customers
•Focus on customer loyalty
•Proactively identify ways to help customers succeed with Axon products
•Facilitate integration with existing customer platforms
•Install and commission products
•Travel nationally and internationally as required, up to 40%
Requirements
•Fluent Dutch and English communication skills, written and verbal
•Strong technical foundation in enterprise networking, SaaS platforms, cloud applications, APIs, identity management, authentication, enterprise software administration, Windows environments, Active Directory / Entra ID, endpoint management, integration patterns, system interoperability, enterprise application ecosystems, and technical troubleshooting across software, networking, configuration, and infrastructure
•Strong computer skills, including MS Office, CRM, and collaboration tools such as Salesforce and Trello
•Ability to legally live in the territory and travel to other countries as required; may need to obtain work and travel visas personally
•Ability to work effectively with all organizational levels and build strong partnerships
•Tactically focused on managing customer success adoption
•Mission-driven, highly motivated, and able to execute tasks
Conditions
•Location: Netherlands, Belgium
•Travel expectations: up to ~40% (variably in-country and across Benelux, Nordics, and Baltics)
