Resource Manager – Job Description
Role Overview
The Resource Manager serves as a strategic partner to Expert Services and Impact leaders, ensuring the right resources are available at the right time to meet delivery, utilization, and financial objectives. This role owns capacity planning, staffing execution, and partner governance while continuously leveraging automation, AI, and data driven tools to operate as efficiently as possible in a fast paced professional services environment.
Core Responsibilities & Deliverables
Strategic Staffing & Collaboration
•Staff and align billable talent to delivery demands while ensuring workforce stability and operational efficiency.
•Lead ongoing capacity forecasting and demand planning for the assigned segment, translating business needs into actionable staffing plans.
•Review, prioritize, and execute staffing of resource requests to support project delivery and customer outcomes.
•Align staffing of billable personnel to maximize achievement of utilization targets while balancing skills, availability, and delivery risk.
Impact Advisory Sessions Staffing Support
•Staff, engage, and monitor Impact Advisory Sessions and provide strategic guidance to customer Delivery teams.
•Act as a trusted advisor and strategic partner to assigned Expert Services and Impact leaders.
Partner Sourcing & Management
•Develop and maintain a sub-capacity partner framework to flex capacity in support of demand fluctuations.
•Source, negotiate, assign, and onboard partner resources; manage compliance and partner relationships.
•Manage partner rate structures to ensure achievement of partner margin and financial targets.
•Govern partner certifications and resource quality standards to ensure delivery excellence.
Utilization & Workforce Optimization
•Lead and optimize internal utilization to balance capacity, profitability, and delivery efficiency.
•Provide whitespace reporting and proactive capacity recommendations based on business requirements.
•Use data and insights to identify trends, risks, and opportunities related to utilization, capacity, partner mix, and staffing effectiveness.
Talent Engagement & Development Alignment
•Build trusted relationships with resources and assign work that supports career development and retention.
•Support maintaining accurate and up-to-date skills inventories, resumes, and resource profiles in accordance with policy and tooling standards, ensuring data quality that supports AI-driven recommendations.
Escalation & Issue Resolution
•Serve as first line escalation contact for internal staffing, performance, and partner-related delivery issues.
Cost & Margin Accountability
•Make cost-effective staffing decisions, manage partner spend, and support margin improvement through skill fit.
•Monitor and manage partner spend to remain within established targets and aligned to required capacity.
Operating Mindset
•Leverage automation, AI-enabled tools, and analytics to improve staffing efficiency, reduce manual effort, and enable proactive decision making.
•Continuously identify opportunities to streamline and automate RM processes, improving speed, accuracy, and scalability.
•Partner with Operations, Delivery Tech, and Analytics teams to evolve RM systems, workflows, and reporting capabilities.
•Collaborate cross-functionally with Sales, Finance, Operations, and Delivery teams to support business outcomes.
Qualifications
•5+ years of experience in resource management, workforce planning, or a related discipline.
•3+ years of experience within a professional services organization.
•Strong judgment and decision making skills, with the ability to navigate ambiguity and competing priorities.
•Proven ability to operate effectively in a high demand, fast-paced, and constantly changing environment.
•Ability to work independently while also collaborating effectively across teams and stakeholders.
•Excellent verbal and written communication skills, with the ability to influence and build trust at multiple levels.
•Strong organizational, prioritization, and time management skills.
•Comfort working with data, analytics, automation, and AI-enabled tools to drive efficiency and outcomes.
•Resource Management Institute (RMI) certification is a plus.
Level Variations
IC3 Resource Manager
Experience & Scope: 3-4 years in resource management or workforce planning; 1-2 years in a professional services organization. Primary focus is individual contributor execution within a narrower portfolio (1-2 assigned stakeholders or customer segments). Less autonomy in partner governance and rate negotiations; works under senior RM guidance for complex capacity decisions and partner escalations.
•Responsibilities adjusted: May support rather than lead capacity forecasting; executes staffing requests with oversight; supports (vs. independently manages) partner rate structures and spend monitoring; identifies process improvement opportunities for senior RM review.
IC5 Resource Manager
Experience & Scope: 6+ years in resource management or workforce planning; 4+ years in a professional services organization. Owns strategic capacity planning and partner governance for a region, multiple customer segments, or a significant portfolio. Acts as a thought leader on RM best practices, mentors junior RMs, and negotiates complex partner agreements at a strategic level.
•Responsibilities elevated: Drives strategic capacity roadmaps across multiple segments; owns partner contract negotiation and relationship strategy; mentors junior RMs and shapes RM team capability; represents RM at executive-level planning forums.
Education Qualifications
Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science
Certifications
Oracle Database 12c Administrator Certified Professional - Oracle
Required Skills
Ab Initio, Agile Methodology, Alteryx, Client Relations, Collaboration Tools, Data Integration, Data Modeling, Demand Forecasting, Design Thinking, Executive Presence, High Volume Replication, Inclusion, Informatica PowerCenter, Matillion ETL, Microsoft Excel, Microsoft Power Business Intelligence (PBI), Microsoft Visual Basic for Applications, Oracle Data Integrator (ODI), People Leadership, Personal Effectiveness, Project Management, Python (Programming Language), Risk Management, SAP BO Data Services (BODS) {+5 more}
Language
Arabic, English, Japanese
Language Proficiency: Proficient - C2
Job Details
•Job Type: Regular
•Master Skill List: Data and Analytics Delivery Management
•Remote Type: Hybrid
•Work Shift: Any (India)
