About the Role
Grade Level (for internal use): 07
The Team
Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.
ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.
The EBS Product Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.
Responsibilities and Impact
The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.
Product service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
In this role you will
•Manage incoming customer requests using internal systems and processes.
•Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
•Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
•Manage the communication and relationship between clients and the business.
•Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
•Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.
Compensation/Benefits Information (US candidates only)
S&P Global states that the anticipated base salary range for this position is $47,458 to $70,471. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications.
In addition to base compensation, this role is eligible for an annual incentive bonus.
What We're Looking For
Basic Required Qualifications:
•Ability to self-organize, schedule, and prioritize effectively.
•Ability to manage tasks and meet tight deadlines.
•Basic proficiency in Microsoft Office programs.
•Strong oral and written communication skills are essential.
•Interest in working with software systems and technology.
•Adept at building and maintaining relationships with external clients and with colleagues at all levels.
•Positive attitude, self-motivated, and proactive.
Additional Preferred Qualifications:
•Familiarity with indices or ETFs.
•Experience with client facing responsibilities an advantage.
•Prior use of salesforce or similar client support tools.
Right to Work Requirements
This role is limited to persons with indefinite right to work in the United States.
We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
Benefits
Our benefits include:
•Health & Wellness: Health care coverage designed for the mind and body.
•Flexible Downtime: Generous time off helps keep you energized for your time on.
•Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
•Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
•Family Friendly Perks: Perks for your partners and little ones, too, with some best-in-class benefits for families.
•Beyond the Basics: From retail discounts to referral incentive awards.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
