About the Role
Grade Level (for internal use): 09
The Team
S&P Global is a high-growth, high-margin benchmarks, content, and analytics company serving the capital and commodity markets. We are home to some of the most iconic brands in finance and business, including Market Intelligence, Global Mobility, S&P Dow Jones Indices, S&P Ratings and Energy. Energy is a leading provider of energy and commodity information, including benchmarks that are critical to the markets.
The Impact
The Commercial Contract Support Process & Implementations Support Specialist plays a pivotal role in strengthening operational efficiency, consistency, and business continuity across Commercial Contract Support (CCS) and Business Process Analysis (BPA). By supporting project planning and implementation, process improvements, system enhancements, and user acceptance testing, this position helps ensure that changes are effectively evaluated, documented, communicated, and adopted. The role serves as a dependable back-up to the Queue Coordinator, helping manage time-sensitive sales-close deliverables and maintain continuity during critical periods. Through ensuring accurate contract data entry, global order management, case tracking, escalation support, and adherence to CPQ procedures and service-level agreements, the Specialist enables smooth transaction processing and effective support for Sales. Acting as a liaison between CCS and BPA, the position also contributes to clear documentation, targeted training, audit readiness, and knowledge sharing. Ultimately, this role helps create scalable, well-controlled workflows that improve team performance, reduce operational risk, and support consistent experience for internal stakeholders and customers. This role reports to the Associate Director of Contract Management.
Responsibilities
•Support the planning, coordination, implementation, and monitoring of CCS projects and operational initiatives.
•Identify opportunities to improve processes, workflows, efficiency, and service delivery.
•Support system enhancements, process changes, and operational improvements from planning through implementation.
•Participate in user acceptance testing, document results, identify issues, and support resolution activities.
•Communicate system enhancements and process changes to CCS stakeholders.
•Develop and deliver training and guidance on new or updated processes and systems.
•Serve as the liaison between CCS and BPA for documentation, training, and process alignment.
•Serve as the succession planning resource and act as a back-up to the Queue Coordinator for managing time-sensitive sales-close deliverables.
•Support daily operational activities, including contract data entry in CPQ systems as needed.
•Provide Sales and cross-functional teams with updates on account status and transaction progress.
•Ensure compliance with CPQ procedures, internal controls, and business service-level agreements.
•Maintain accurate documentation and provide information required for audits and compliance reviews.
•Support business continuity by documenting critical processes and maintaining operational knowledge.
•Coordinate time-sensitive activities during month-end close and work flexible hours as needed as support to the Queue coordinator.
•Adapt to changing priorities and complete other assignments as required.
•Provide the highest level of contract management support to CCS People leaders and Queue coordinator, regularly attend BPM CPQ calls, project planning, meeting & report status on key initiatives and projects both written & verbally as needed.
•100% adherence to CPQ ecosystem and adoption of all service procedures that provide business partners with comprehensive and actionable solutions-oriented initiatives.
•Meet or exceed business SLA's and business process requirements through effective prioritization, timely problem resolution & follow all prioritization instructions.
•Support the department and work across Energy organization to resolve any sales contract management issues in a timely manner.
•Contribute to regular review, suggestions, collaboration & updating of all processes and workflows within the department.
•Complete other assignments as required and/or assigned.
What We're Looking For
•Bachelor's Degree in Finance, Accounting, Project Management or related education and experience.
•3-5 years related work experience or related degree.
•Contract management experience.
•Experience in fast paced environment with Sales Organization a plus.
Skills
•Project Coordination: Ability to support project planning, implementation, timelines, stakeholder coordination, and deliverable management.
•Operational Management: Ability to assist with daily operational activities and understand the workflow dynamics and priorities of the team.
•Process Improvement: Skill in identifying process inefficiencies, recommending solutions, and supporting the implementation of improvements.
•System Enhancement Support: Ability to assess, coordinate, and communicate system enhancements and their impact on business processes.
•User Acceptance Testing: Experience supporting test planning, test execution, issue documentation, results analysis, and follow-up activities.
•Documentation Management: Ability to create, maintain, and update process documentation, procedures, workflow guides, and operational records.
•Training and Knowledge Transfer: Strong ability to explain process and system changes clearly and provide training or guidance to stakeholders.
•Data Entry Proficiency: Expertise in performing accurate contract data entry and maintaining information in CPQ systems.
•Order Management: Knowledge of managing global orders, including new orders, amendments, and renewals, particularly for complex accounts.
•Case Tracking and Resolution: Strong analytical skills to monitor case statuses, track transactions, manage escalations, and support timely issue resolution.
•Communication Skills: Excellent verbal and written communication skills for effectively supporting Sales, CCS, BPA, and other cross-functional stakeholders.
•Problem-Solving: Ability to investigate issues, gather relevant information, identify root causes, and support prompt and effective resolutions.
•Queue and Deliverable Management: Ability to manage time-sensitive sales-close deliverables and provide reliable back-up support for critical operational activities.
•Mentorship and Coaching: Strong interpersonal skills to mentor and coach team members on procedures, workflows, CPQ processes, and best practices.
•Attention to Detail: High level of accuracy and attention to detail in contract management, order processing, documentation, testing, and data-entry activities.
•Adherence to Procedures: Commitment to following CPQ ecosystem procedures, business service-level agreements, internal controls, and compliance requirements.
•Collaboration Skills: Ability to work effectively across CCS, BPA, Sales, and other departments to resolve issues and improve processes.
•Organizational and Time-Management Skills: Ability to prioritize multiple assignments, coordinate deadlines, and manage time-sensitive activities, including month-end close requirements.
•Adaptability: Flexibility to complete other assignments, adjust to changing priorities, and work effectively in a fast-paced environment.
•Business Continuity Support: Ability to document critical processes, maintain operational knowledge, and provide dependable back-up support to sustain business operations.
Work Schedule/Travel/On Call, etc.
•Work overtime as needed during the month end close.
•Flexible schedule to meet important deadlines.
•Occasional travel may be required.
•Occasional work on regional holidays may be required.
About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction.
