IT & Process Support Specialist (m/f/d)
We are looking for full-time 1st- to 3rd-level support specialists to join our Professional Services team in Belgrade as soon as possible.
You are utterly web-savvy and love that wonderful moment when you crack a particularly hard nut? This job is perfect for you if you like helping others and have a lot of fun in tracking down tricky problems. Together with your team, you'll process requests from all over the world and assist users, for example, in maintaining websites (markets and dealers) of large companies - with technical as well as process questions.
Your Tasks:
•Answering operating and process questions
•Development and implementation of solutions
•Analysing, assessing and solving (or forwarding) of bugs
•Incident Management, Monitoring
•Creation of manuals and reports
•Focus is on supporting web-based systems and applications
We offer you:
•Private premium healthcare insurance for all our team members
•24 days of vacation per calendar year
•Working hours that also leave You time for private activities, hobbies, raising kids, or whatever You like doing in Your free time
•Working in multinational teams in highly exciting international projects for our renowned customers such as Mercedes-Benz
•Hybrid work model with a mix of Office and remote work days
•Detailed trainings with a lot of patience and collegiality, since we want You to shine on Your new role
•An open, relaxed, at the same time constructive and goal-oriented, corporate culture with people helping and “can do” attitude
•Team events thought up with a lot of love, for example, city trips in Europe, team buildings in Serbia and Belgrade, Christmas Party events in Germany and much more to come
Skills you should have:
•Fluent in spoken and written English
•Successfully completed studies with IT content, comparable IT education or work experience
•Very good MS Office skills (with focus on Outlook and Excel)
•Ability to work in a team and social competence
•Strong communication skills (telephone and e-mail)
•Ability to grasp things quickly and pleasure in learning fast as well as in taking part in training courses
We absolutely don't have anything against:
•Proficient in German language
•Experience in being a support specialist or with working at a user help desk
•Knowledge of web development and/or web content management systems
•ITIL knowledge and social media affinity
•Experience in giving webinars and/or face-to-face trainings
•Routine in dealing with ticket and/or issue tracking systems
•Passion for the automotive industry
What to expect:
You will join a talented bunch of bright minds developing state-of-the-art solutions for some of the biggest companies in the world. We love what we do and therefore we do it very well. We also love our hands-on mentality and the relaxed atmosphere at netcare where meeting each other at eye level is one of our core values.
We are known for our flat hierarchies, quick decision processes and great passion towards the newest of the new in the IT world. You will quickly assume responsibilities and get lots of space for your ideas.
Please apply in English.
